FAQ

Semi- Permanent Product

Product Information

What type of hair dye is goodDYEyoung?

Facts about goodDYEyoung

Product Safety

Can your dyes be used on skin, eyelashes or eyebrows?

Can I reuse my leftover hair dye?

What advice can you give to avoid allergic reactions?

What if I have to remove my GDY color?

What if I dyed my hair with permanent black color, and want to lighten it with GDY Powder Lightener?

Safety Notes

Product Usage

What is the best way to get started with dyeing my hair? How do I do a strand test?

What is your best advice for coloring your hair?

How do I determine if I need more than one bottle of dye?

Do the colors need to be mixed with developer? Can I seal the unused portion and use it later or does it have an expiration date?

How long do you keep GDY on your hair? And is it applied to dry hair?

Do I have to pre-lighten my hair before coloring with GDY?

Will GDY shades show up on my hair without pre-lightening?

Who can use goodDYEyoung Powdered Lightener?

I've never used Lightener before. What should I do?

How does the Lightening Kit work?

How many of the Lightening Kits will I need?

What is the best way to apply GDY Lightening Kit?

What is goodDYEyoung Powder Lightener and 25 Volume Creme Developer?

What if I have dye already on my hair? How do I lighten it with goodDYEyoung Powder Lightener?

Is there a specific amount of time I should leave the Lightener on my hair?

What if after using the goodDYEyoung Powder Lightener and 25 Volume Creme Developer, my hair still has a lot of gold and orange in it and is not a pale blonde? What do I do?

What is GDY Fader?

Does GDY cover gray hair?

Can I mix colors to achieve a different color not currently offered on the site? 

How do I create multi-toned GDY hair color looks?

What if I have virgin natural black hair and want to lighten it?

Step-By-Step Guide to Lighten Your Hair Using goodDYEyoung Powder Lightener

Can I use the lightening kit to go platinum?

Can I use the lightening kit on textured hair?

Can I use the lightening kit on relaxed hair?

Can I use the lightening kit on hair dyed with permanent black hair color?

What colors can be used on unbleached hair?

How can I get a pastel shade?

How do I make xyz color?

Color Care & Maintenance

How long should I wait to wash my hair after I dye it?

How do I extend the life of my GDY color?

How long does GDY last?

What shampoo and conditioner do you recommend?

I dyed my hair xyz color and it won’t stop bleeding. What can I do?

Poser Paste

Product Usage

How do I apply Poser Paste?

Do I need to mix Poser Paste?

Can I use it on wet or dry hair?

Do I need to lighten my hair first?

How long does it take to dry?

Can I mix colors?

Should I apply before or after styling my hair?

How do I wash it out?

Will it stain clothing?

Can I use it on dyed hair?

How long will the color stay in?

How do I store Poser Paste?

What are the Poser Paste ingredients?

Product Safety

Can I use it on my skin?

Can I use it on my brows or lashes?

Customer Service

Shipping

What do I need to know about shipping?

Do you ship to (insert international country that we ship to)?

How much is shipping?

Why is shipping international so expensive?

How do I track my order?

I would like to be a distributor in xyz country…

Do you have distributors in xyz country?

Returns

What is your return/exchange policy?

goodDYEyoung

Our Products

When will you be offering more colors and new products?

Are your products vegan and cruelty-free?

Is your brand safe?

Buying GDY

Can I purchase goodDYEyoung at a retailer?

Do you offer professional stylist discounts?

Do you guys have any coupon codes?

Public Relations and Employment

I would like to interview Hayley and Brian.

I’m a blogger/vlogger/internet person and would like to review your product.

I love GDY and Hayley and want to know how I can work for you.